Welcome to Amazing Clivias. By using our website and placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully.

 

1. General

1.1 These terms and conditions govern the sale of products by Amazing Clivias to you.

1.2 By placing an order with us, you are accepting these terms and conditions in full. If you do not agree with any part of these terms and conditions, please do not place an order.

 

2. Products

2.1 All products are subject to availability. If a product is not available, we will inform you as soon as possible and offer you an alternative or a refund.

2.2 The images of the products on our website are for illustrative purposes only. Although we make every effort to display the colors accurately, we cannot guarantee that your device's display will accurately reflect the color of the flowers.

 

3. Ordering

3.1 To place an order, you must provide accurate and complete customer information.

3.2 Once you place an order, you will receive an email confirming that we have received your order. This does not mean that your order has been accepted. Our acceptance of your order will take place when we send you a dispatch confirmation email.

 

4. Pricing and Payment

4.1 All prices are inclusive of VAT (where applicable) and are quoted in South African Rand (ZAR).

4.2 We accept payment by [list of accepted payment methods]. Payment must be made in full before we dispatch your order.

4.3 Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation.

 

5. Delivery

5.1 We offer delivery to [list of delivery locations/areas].

5.2 Delivery charges and timescales vary depending on the delivery address and type of delivery service selected.

5.3 We will make every effort to deliver your order on the date requested. However, delivery dates are not guaranteed as delays may occur that are beyond our control.

5.4 If no one is available at the delivery address to take delivery, we will leave a note with instructions on how to rearrange delivery or collect the products from a local depot.

 

6. Cancellation and Returns

6.1 You have the right to cancel your order within 2 days of placing it. To cancel your order, please contact us.

6.2 Due to the perishable nature of flowers, we can only accept returns for products that are damaged or not as described. If you wish to return a product, please contact us within [number] days of receipt.

6.3 Refunds will be processed within 7 working days of us receiving the returned product.

 

7. Liability

7.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

7.2 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of business, loss of profits, or loss of anticipated savings.

 

8. Privacy

8.1 We will only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

 

9. Governing Law

9.1 These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.

 

10. Contact Us

10.1 If you have any questions about these terms and conditions, please contact us.

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