Welcome to Amazing Clivias. We aim to provide you with the best shopping experience, including reliable and timely delivery of your orders. Please read our packaging and shipping policy carefully to understand our practices and procedures.

 

1. Packaging

1.1 We take great care in packaging your orders to ensure they arrive in perfect condition. Our packaging materials are designed to protect your items during transit.

1.2 We use eco-friendly and sustainable packaging materials whenever possible to minimize our environmental impact.

 

2. Shipping Options

2.1 We offer the following shipping options:

• Standard Shipping: Estimated delivery time of [number] business days.

• Express Shipping: Estimated delivery time of [number] business days.

• Overnight Shipping: Next business day delivery.

2.2 Shipping options may vary based on the delivery destination and availability.

 

3. Shipping Charges

3.1 Shipping charges are calculated based on the weight and dimensions of your order, as well as the shipping method selected.

3.2 You will be informed of the shipping charges at checkout before you complete your purchase.

3.3 We offer free standard shipping on orders over [amount] to [list of applicable regions/countries].

 

4. Delivery Times

4.1 We strive to dispatch all orders on the first Monday after payment is received.

4.2 Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs processing, and carrier delays.

4.3 You will receive a shipping confirmation email with tracking information once your order has been dispatched.

 

5. International Shipping

5.1 We ship to [list of countries/regions]. If your country is not listed, please contact us to inquire about shipping availability.

5.2 International shipping charges and delivery times vary based on the destination and shipping method selected.

5.3 Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

 

6. Lost or Damaged Items

6.1 We take every precaution to ensure your order arrives safely. However, if your package is lost or damaged during transit, please contact us within [number] days of the delivery date.

6.2 For lost packages, we will initiate an investigation with the courier and provide you with a replacement or refund as appropriate.

6.3 For damaged items, please provide us with photos of the damaged packaging and products. We will arrange for a replacement or refund as appropriate.

 

7. Incorrect Address

7.1 Please ensure that the shipping address provided at checkout is accurate. We are not responsible for orders delivered to an incorrect address provided by the customer.

7.2 If you realize that you have provided an incorrect address, please contact us immediately. We will do our best to update the address before the order is dispatched.

 

8. Contact Us

8.1 If you have any questions or concerns about our packaging and shipping policy, please contact us.

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